10 Quality Basics
In an overview designed to give quality newcomers a glimpse of the knowledge they need to succeed, ten regular Quality Progress contributors write on 10 basic quality topics that are fundamentals essential to surviving in a quality role. Topics covered...
One Size Does Not Fit All
It has been said that academia has lagged behind practice in the development of quality management methods and philosophies, yet academia has done a good job of propagating these concepts. Now academic research has developed two new concepts that will...
Expect the Unexpected
Q U A L I T Y P R O G R E S S I O C T O B E R 2 0 0 1 I 49 Expect the Unexpected Enterprise information system at water resource department improves process, quality and customer service by Bruce Kissinger and S. Thomas Foster Jr. E N T E R P R I S E R E...
The Ups and Downs of Customer-Driven Quality
Strategic quality planning (SQP) is a requirement for improvement via customer-driven quality. Also called strategic planning in Baldrige Award criteria, SQP supports the proactive, anticipatory nature of planned customer-driven quality. Another type...
